Help articles

Plans and billing

Every plan has the same features. Plans differ only in how many gift orders a month they allow. This article explains the allowance, what happens when you reach it, lifetime plans, trials, and how to switch or cancel.

Plans

Prices are in US dollars. Payments are processed by Shopify and appear on your Shopify bill.

On the Free plan a line Gift options by Fairstride shows under the widget on your storefront. Paid plans do not show it. Nothing else differs.

Open Plan from the app home page to see your current plan, this month's count, the reset date and the other plans.

What counts as a gift order

An order counts when it is placed through checkout with at least one gift choice from the app: a paid wrap, a free wrap, a message only, or the This is a gift option. A whole-order note or a no-prices request counts too. A saved recipient name or an unmatched wrap fee can also make an order count.

Not counted:

• Test orders and orders created outside checkout, for example draft orders.
• Gift choices added later by editing an order, when the app saw the original checkout or can tell the gift lines were added later. An edited order may count if it first reaches the app with gift choices.

Cancelled and refunded orders still count. An order counts once, however many gifts it contains, in the calendar month it was placed, in your store's timezone. A late-arriving update does not move it to another month.

When you reach the allowance

You get a fresh allowance on the first day of every month. Reaching it never charges you anything, never upgrades you, and never starts a subscription. It only changes what shoppers see.

• Under 80%: gift options are on. The Plan page shows the count.
• 80% used: gift options stay on. A banner on the home page and the Plan page shows the count and the reset date.
• 100% used, the first time your store reaches it: gift options stay on for the rest of the month. The banner says this month is on us and that next time options pause at the allowance. If you uninstall and return after the app has deleted your plan history, this extra month can be offered again.
• 100% used, any later month: shoppers can no longer add new gift selections for the rest of the month. Shoppers see no upgrade prompt; the option is simply not offered. Carts that already hold gift selections check out normally. Your Gift orders page and pack sheets keep working. The banner shows the count, the reset date and a link to upgrade.
• First day of the next month: the count returns to 0 and gift options are back on.

If you upgrade mid-month, the count stays and is compared against the new allowance. Under it, options turn on straight away. If you downgrade and have already used the new allowance, options pause for the rest of the month. When a trial ends, the paid plan continues unless you cancel it.

If a monthly payment fails, Shopify retries and marks the subscription frozen. From that moment your allowance is your lifetime plan if you hold one, otherwise Free with 15 gift orders a month. Gift options keep working under that allowance; if you have already used that allowance this month, new gift selections pause until the first of next month. The home page shows a Payment failed banner with a link to the Plan page. If the lower allowance is used up, the banner says gift options are paused instead. When the payment goes through, your plan's allowance applies again.

Monthly plans

The Plan page lists choices under Your plan and Other plans. Each plan shows its allowance and price.

Monthly plans are billed every 30 days. Your gift-order allowance resets on the first day of each calendar month.

• Start 7-day trial appears on a plan above your current one when your store has not used a trial before. Monthly plans come with a 7-day trial. Each store gets one trial. If you cancel and come back later, you pay from day one.
• Otherwise the button says Subscribe, or Switch plan if you already have a monthly plan. Neither comes with a trial.
• Choosing a plan sends you to Shopify's approval page. Nothing changes until you approve the charge there.

Lifetime plans

Under Other plans, the page says a lifetime plan is one payment, limited to the first 50 stores.

A lifetime plan is one payment for Starter, Growth or Scale. It gives you that plan's monthly allowance and covers all updates to the core product. Add-ons released later as separate products are not included. There is no lifetime Free or Plus.

• One lifetime plan per store. It cannot be moved to another store.
• Buy lifetime sends you to Shopify's approval page for a one-time charge.
• If you hold a lifetime plan, a higher lifetime plan shows Upgrade for $X, where X is the difference in price. You never pay the full lifetime price twice.
• A lifetime store can also start a monthly plan for a higher allowance. If you hold both plans, you get the higher allowance. When the monthly plan ends, you return to your lifetime plan.
• Your first lifetime purchase ends your monthly plan. The lifetime purchase is confirmed first, then the monthly plan is cancelled and you are credited for the unused days on your Shopify bill. Upgrading a lifetime plan leaves any monthly plan running. If the cancellation does not go through at once, the Plan page shows a notice and the app keeps retrying.
• If you uninstall and reinstall, your lifetime plan is restored.

Refunds: "Payments are processed by Shopify and appear on your Shopify bill. For refund requests, contact Fairstride support with your store URL and charge details; requests are reviewed individually."

Cancel a monthly plan

On the Plan page, under Your plan, choose Cancel monthly plan. The page explains what happens: your subscription ends today, without a refund for the remaining days, and your allowance from today is your lifetime plan if you hold one, otherwise Free with 15 gift orders a month. Choose Cancel monthly plan again to confirm, or Keep plan.

If you have already used the new allowance this month, gift options pause until the first of next month.

If you uninstall the app, Shopify ends the monthly subscription; the app does not cancel it itself. See Uninstall and your data.

Support

The Free plan comes with no support promise. For billing questions on any plan, email hello@fairstride.app with your store URL.

Still stuck? Write to hello@fairstride.app with your store address.